Frequently Asked Questions About Our Vacation Rentals
What time is check-in/check-out?
Check-in time is 4 pm, check-out time is 10 am. During the shoulder seasons, we can sometimes accommodate early/late check-in/check-out, however, no exceptions can be made during the summer season.
What if I will be arriving late?
Please let us know if you expect to arrive after 5 pm so that we can make arrangements for someone to check you in after hours. If you plan go directly to your cottage, a lockbox can be placed for you.
Are sheets and towels provided?
Linens and towels are available for an additional fee. Please make this request at least 2 weeks prior to your arrival.
What if I'm bringing a boat?
If your cottage has a permanent mooring for you to attach your boat to, it will be mentioned in the listing. Docks are for loading and unloading passengers only. Because severe storms and winds can happen unexpectedly, we do not recommend leaving boats on moorings if poor weather is in the forecast.
Is there Air Conditioning, cable, or WiFi?
Unless otherwise stated in the property's listing, our properties DO NOT have air conditioning, cable television, or high-speed or wireless internet.
Can we bring a pet?
Many of our properties are pet friendly! There is a $100 non-refundable per pet fee to bring your pet to a pet friendly property. This price is not quoted in an online reservation, and will be added by our Reservationist when your reservation is confirmed. If a pet is found to be in your property without our consent, you will be asked to vacate the premises immediately with no refund. If additional cleaning of furniture, carpets, etc. is required, you will be charged for this as well. This policy covers the exterior of the property, as well, not just inside.
We offer three types of pet/allergen properties for vacation rental use:
- Pet Friendly (anyone can bring a pet by paying a pet fee and TRUE Service Animals do not pay a pet fee),
- No Pets (guests may not bring pets to the owner’s property, but the owners might, however TRUE Service Animals may or may not be allowed, when they are they do not pay a pet fee), and
- Pet Free (the property is guaranteed to be free any pet allergens for all guests and the owner, animals are never allowed, Service Animals are not permitted per the law).
How do I make a reservation?
If you're ready to make your reservation, please feel free to make your reservation online. Or, give our Reservationist a call. Once your reservation is made you will receive a Confirmation email that contains your reserved dates, invoice, and contact information. While we do our best to make sure that our emails are received, it is YOUR responsibility to notify us if you are not receiving them.
Where is your office located?
Our office is located inside the Alpine Motor Lodge, at the corner of 8 Mile Rd and US-31, just outside of Onekama.
What is your cancellation policy?
All cancellations will be charged a service fee of 25%, or a minimum of $100, whichever is greater, based on the total Rental Rate. If you must cancel your reservation 45 days or more prior to your arrival date, your rental deposit will be refunded less a 25 percent fee, based on the total Rental Rate. If cancellation is made within 45 days of arrival, or if you vacate the property earlier than your scheduled departure date, all monies (excluding damage deposit) will be forfeited. All cancellation requests MUST be in writing, telephone cancellations will not be accepted. Reservations will be automatically canceled when payment is 5 business days late. If cancellation is the result of late payment, there will be no refund. We highly recommend that you purchase travel insurance, more information can be found here.
Why should I rent a vacation home instead of a hotel or motel room?
There are many benefits to renting a vacation home, too many to list, but here are a few:
- Your vacation home will provide enough space for the whole family, including the furry ones.
- With so many excellent restaurants, you don't have to cook, but who doesn't enjoy a BBQ on the beach?
- Per person, many vacation homes are less expensive than hotels/motels.
What is there to do in the area?
There are tons of things to do in Northern Michigan. From festivals to farm markets, canoeing to dune climbing, shopping, swimming, hiking, or just plain relaxing, there is something for everyone. For more suggestions, please check out the Benzie County CVB and Manistee County CVB websites. For a few of our favorites places and things, please visit the Local Area Guide on our website.
What about Swimmer's Itch?
Swimmer's Itch can be found in most lakes in the country. While it is not uncommon, it is definitely a pain! There are many methods of prevention, several of which can be purchased at local stores or found in your suitcase. For a bit more information, please check out the Hope College: Swimmer's Itch website. Please also visit the Crystal Lake & Watershed Association website to learn what is being done to control the issue, and how you can help!
When will my Security Deposit be returned?
State law requires that we have your Security Deposit back to you by 30 days. However, we prefer to get it to you sooner, if we can, typically about 2 weeks. During the peak summer season, we ask that you be patient, it may take a few extra days! Typically, Security Deposits are returned to the last credit card used on file, or by check if that is how you paid. If you'd prefer to have your Security Deposit returned in a specific fashion, please let us know!
What if I'm unable to find the answer to my question?
If you didn't find an answer to your question on our website, please visit our Contact Us page and fill out a quick form, or call us at 231-864-4020. We'd be more than happy to answer any questions that you have!